Shipping + Returns
Shipping and Delivery
You acknowledge and agree that Jessi Eve is not responsible for the shipping and delivery of any Items purchased through this platform, including any late or failed deliveries. By purchasing the Items, you agree to review, accept and comply with the shipping terms provided by the third-party supplier and that your sole recourse of action for any issues with your delivery will be between you and the relevant supplier.
You understand that delivery times noted on your order confirmation or receipt or on the Website are guidelines only, and Jessi Eve is not liable for delays or changes to the delivery times.
You are responsible for providing an accurate mailing address, Jessi Eve accepts no responsibility for delivery to an incorrect mailing address.
A flat rate delivery charge of fifteen dollars ($15) applies to all standard sized orders placed for delivery in Australia. A delivery fee of twenty dollars ($20) applies to all oversized or heavy orders. Contact us at firstname.lastname@example.org for orders outside of Australia. Orders over three hundred dollars ($300) qualify for free shipping within Australia.
Standard processing time is 1-3 business days. We do not dispatch or deliver on weekends or public holidays.
If there are multiple boxes within your consignment or we are unable to deliver all products within your order at the same time, you will only be charged once for delivery.
We do not offer Authority to Leave and all deliveries must be signed for.
Tracking details for orders will be emailed promptly after they become available. If you have any questions regarding delivery, please contact us via email at email@example.com or using the contact form.
Cancellations, Refunds, and Returns
Jessi Eve may, at its sole discretion, cancel your order for items at any time prior to dispatch. In the event of a cancelled order, funds paid in relation to that order will be refunded in full as soon as is reasonably practicable.
We offer returns on full price Items that are kept in their original condition within thirty (30) days of delivery. Any items returned outside of this time frame will not be accepted. Full price items may be returned for a credit note or refund only.
We do not offer exchanges for items. To exchange your item for a different colour or size, please return your full price item for a credit note or refund and order a new item. If you purchased your full price Item with a credit note or gift card, a new credit note or gift card of the same value as the purchase price will be issued.
Before accepting the return of any items, all items will be reviewed. If your return of any item is accepted, we will refund the price paid for the item via your original payment method. If the returned item does not meet our review standards, the item will be sent back to you and you will not receive a refund.
We are not responsible for any returned items that are lost in transit. We recommend that you purchase secure tracking and/or insurance for the items you are returning, and that you keep proof of postage.
Unless the received item is not as ordered, damaged or is deemed faulty, all return postage costs are at your expense.
Returns are usually processed within five (5) business days of receipt. Refunds may take up to five (5) business days depending on the payment method, and you will be sent an email notification once your return has been processed.
To return an item, pack your item and the returns form into an appropriate post package and send to:
PO Box 96
Thirroul NSW 2515
Sale and Discount Code Items
No returns are available for sale item purchases, including sale items purchased with a discount code, unless the item is damaged or is deemed faulty.
Items purchased using a discount code or during a special promotional offer are eligible for return for credit note only.
All faulty items are eligible for return for a refund or credit note.
This does not include:
Normal wear and tear
Damage arising from improper assembly or modification
Damage arising from abnormal use or abuse
Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber)
Damage to external or product packaging only
Insignificant minor variations in dimensions, colour, grain or finish
Insignificant minor imperfections or superficial blemishes
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you believe your item is faulty, please contact us at firstname.lastname@example.org quoting your order number and include a description and image/s of the fault. If we confirm the item is faulty, please return the item and include a copy of your return postage receipt.
The coverage of return postage costs must be confirmed by us prior to the return of any items. If confirmed, upon receipt of your returned faulty item, we will issue a refund or credit note for the value of the item, as well as a refund for the return postage cost.